Frequently Asked Questions
1) What is the warranty period for Kumtel products?
All Kumtel products come with an official warranty according to the terms of the authorized dealer within the Arab Republic of Egypt. The warranty period varies according to the product type, and is specified in the purchase invoice and the attached warranty card.
2) Can the product be exchanged or returned after purchase?
Yes, exchange or return is possible within 14 days from the purchase date, provided the original invoice is available and the product is in its original condition without use.
In case of a manufacturing defect, the customer has the right to exchange or return within 30 days after submitting an approved technical report.
3) Is shipping available to all Egyptian governorates?
Yes, we ship to all governorates of the Republic through authorized shipping companies, with commitment to the fastest possible delivery time according to the customer’s location.
4) How can I contact customer service?
You can contact us via:
Phone: 16495
Email: info@kumtelluxell.com
or through the Contact Us page on the website
The customer service team is available to answer all your inquiries.
5) Can I purchase from the website without creating an account?
Yes, you can complete the purchase process as a guest without needing to create an account.
However, creating an account allows you to easily track orders, view your purchase history, and benefit from special offers in the future.